Privacy Policy

 
 

General

This Privacy Notice applies to information we collect when you use www.nativesunjax.com and any other websites, mobile applications (“app(s)”), or services that post a link to this Privacy Notice (collectively, the “Service”). This Privacy Notice describes how Native Sun Natural Foods Market, 10475 Fortune Parkway, Suite 205, Jacksonville, FL, 32256, United States (“Native Sun,” “Company,” “we,” or “us”) collects, uses, and shares Service-related information about you. This Privacy Notice does not apply to information or data about you collected as received outside of the Service except to the extent it is combined with information or data collected by us via the Service.

By using our Service, you agree to our Terms of Service and consent to our collection, use and disclosure practices, and other activities as described in this Privacy Notice.

 
 

 
 

Collection of Information

INFORMATION YOU PROVIDE TO US 
We collect information you provide directly to us via the Service, such as when you register, create an account profile, subscribe to our emails, mobile messages, push notifications, or social media notifications, post on our forums or blogs, participate in a sweepstakes, contest, promotion, survey, or poll, communicate with us, purchased from our food service app, order physical or digital gift cards, request customer support, apply for a job or otherwise communicate with us through the Service. 

The types of information we may collect include Personal Information/Personal Data such as; your first and last name, email address, zip code/post code, billing address, shipping address, phone number, payment card information, user name and password, photo, work history, compensation history, and any other personally identifiable information you choose to provide. It also may include sensitive information, such as health and family information. As permitted by applicable law, unless otherwise provided in this Privacy Notice or in our statements at the point of collection, (i) non-Personal Information/ Personal Data (“non-personal information”) may be used and shared without obligation to you; and (ii) Personal Information/Personal Data may be de-identifiable or otherwise made into non-personal information. We may give you the opportunity to provide us with information about you, your family and your interests in your account profile and otherwise, which if not linked to your Personal Information/Personal Data would be non-personal information. However, to the extent we combine this with your Personal Information/Personal Data collected via the Service, we will treat that combined data as Personal Information/Personal Data under this Privacy Notice. 

You are responsible for maintaining the accuracy of the information you submit to us, such as your contact information provided as part of registration. The Service may allow you to review, correct or update Personal Information/Personal Data, and to change your communications and interest preferences you have provided through the Service’s registration or in your account profile, which changes may be limited to those databases. If you would like to otherwise, review, correct or update Personal Information/Personal Data you have provided us through the Service, contact us at marketing@nativesunjax.com. We will make good faith efforts to make requested changes in our then-active databases as soon as reasonably practicable (but we may retain prior information as business records). 

Please note that it is not always possible to completely remove or delete all of your information from our databases and that residual data may remain on backup media or for other reasons. Also, if you have made any public postings on the Service such as in forums or blogs, these communications cannot generally be removed. 


INFORMATION WE COLLECT AUTOMATICALLY 
We, our service providers and Third Party Services (defined below) may automatically collect certain information about you when you access or use our Service. This information, which may in some cases be considered Personal Information/Personal Data under applicable law, may include demographic information; IP address; browser/device/hardware type; information about your use of our Service; and data regarding network connected hardware (e.g., computer or mobile device). This information may also include clickstream data, which is information about the page-by-page paths you take as you browse through the Service. 

The methods that we, our service providers and Third Party Services may use to automatically collect such information in connection with our Service include: 

LOG INFORMATION: 
Information about your use of our Service, such as the type of browser you use, access times, pages viewed, your IP address and the referring link through which you accessed our Service. 

INFORMATION COLLECTED BY COOKIES AND OTHER TRACKING TECHNOLOGIES: 
We and third parties may use cookies, web beacons (also known as "tracking pixels") and other currently now existing or hereafter developed tracking technologies (“Tracking Technologies”) to collect information about you when you interact with our Service or emails, or third party sites and services, including information about your browsing and purchasing behavior. We and third parties may combine this information with other information about you and use it for various purposes, such as improving our Service and your online experience, providing you with more relevant content, offers and ads, recognizing you across devices, understanding which areas and features of our Service are popular, counting visits, understanding campaign effectiveness, tailoring our communications with you, determining whether an email has been opened and links within the email have been clicked, detecting and preventing fraud and misuse, and for other business purposes. Tracking Technologies you may encounter in connection with the Service include: 

COOKIES: 
Cookies are data files that are placed on a computer when it is used to visit a website. These cookies may be used for many purposes, including, without limitation, tracking user preferences or web pages visited while using our Service. Most web browsers are set to accept cookies by default. If you prefer, you can usually set your browser to remove or reject cookies, but note that doing so does not necessarily affect third party flash cookies used in connection with our Service. For more information about disabling flash cookies, see http://www.adobe.com/products/flashplayer/security. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Service. In addition, please be aware that if you choose to block or delete cookies, some advertising preferences that are dependent on cookies may not be able to be respected. 

When you visit nativesunjax.com, you may notice content from other websites - for example, links to Instagram - which we add from time to time to improve the your experience. As a result, you may be sent cookies from these other websites. Nativesunjax.com does not control these cookies and we suggest you check these third-party websites for more information about the cookies they use and how you can manage them. 

Nativesunjax.com may also uses other technologies such as web beacons, embedded scripts, location-identification and third party cookies in our website, app and email. These work in a similar way to cookies and are often generically referred to as "cookies" as well. 


INFORMATION WE COLLECT FROM OTHER SOURCES 

We may also obtain information about you (such as email, address, demographic information and Cross-device Data) from other sources and combine that with information we collect . To the extent we receive information about you from a third party source and we combine the information we receive from these third party sources with your Personal Information/Personal Data we collect via the Service, we will treat that combined information as Personal Information/Personal Data under this Privacy Notice. We are not responsible for the accuracy of the information provided by third parties or how such third parties collect, use and share such information. 


ADVERTISING & ANALYTICS SERVICES AND ONLINE TRACKING 

We engage third parties, such as Google’s DoubleClick, and others, to serve advertisements on our behalf across the Internet, to provide us with additional data about you (including Cross-device Data and demographic information) and to provide analytics about the use of our Service. In addition, we may participate in online advertising networks and exchanges that display relevant advertisements to our Service visitors based on their interests as reflected in their browsing of the Service and certain third party sites participating in the same networks and exchanges. These entities may use cookies, web beacons, pixels, embedded scripts, and other Tracking Technologies to automatically collect information about your use of the Service, such as your IP address, web browser, pages viewed, time spent on pages, links clicked and conversion information. This information may be used by us and others to, among other things, 

analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on the Service and other websites and better understand your online activity. 

This means that some information about your browsing of the Service and certain third party locations and services may be shared with these companies for the purpose of delivering content, offers and ads to you on the Service and certain third party locations and services, and Native Sun may receive from some of these companies information about third party locations and services that you have visited and other information about you, including Cross-device Data. This information may be used for marketing purposes and the practice is sometimes termed “interest-based advertising” or "retargeting" to indicate that information from one retailer is used to suggest to you relevant products offered by another retailer. We may also work with third parties to serve ads to you as part of a customized campaign on other websites or platforms. We may also use this data to provide you with more relevant content and offers on our Service and in our communications to you. 

These and other third parties may also collect information about your online activities over time and across different websites when you use our Service. 

The descriptions of our data practices in this Privacy Notice does not cover any third party activities or third parties’ use of information that such third parties themselves may have collected from you (e.g., type of browser, operating system, domain name, day and time of visit, page(s) visited, Cross-device Data, etc.) or the methods used by the third-parties to collect that information (e.g., cookies, web beacons and clear gifs). Some third parties, however, may offer you choices regarding their Tracking Technologies. 

 
 

 
 

Use of Information

We may use your Personal Information/Personal Data for various purposes, including to: 

  • Facilitate and improve your online experience; 

  • Process your registration with our Service, including verifying that your email address(es) are active and valid; 

  • Manage your online account(s), including purchases, orders, payments, returns, exchanges, and forum and blog posts; 

  • Respond to your comments, questions and requests and provide customer service; 

  • Send you technical notices, updates, security alerts and support and administrative messages; 

  • Communicate with you about your application and interest in posted vacant positions and interview; 

  • Communicate with you about products, services, offers, promotions, coupons, newsletters, rewards and events and provide news and information we think will be of interest to you (for information about how to manage or opt out of these communications. 

  • Improve our Service or other Native Sun websites, mobile applications, marketing efforts, products and services; 

  • Personalize your online experience and provide advertisements, content or features that match your profile and interests; 

  • Monitor and analyze trends, usage and activities; 

  • Process and deliver contest, promotion and sweepstakes entries and rewards; 

  • Process and track your redemption of digital coupons and associate those redemptions with your account; 

  • Link or combine with information we get from others to help understand your needs and provide you with better service; 

  • Contact you regarding your use of our Service and, in our discretion, changes to our policies; 

  • Provide you with notices related to our Service and other Native Sun websites, products and services; 

  • Conduct research and analysis, including focus groups and surveys, on our Service and other Native Sun websites, products and services; 

  • Prevent fraudulent transactions and monitor against threats; 

  • Carry out any other purpose to the extent not prohibited by applicable law and not inconsistent with our statements disclosed elsewhere in this Privacy Notice or at the time you provide your Personal Information/Personal Data; and 

  • With your consent or at your direction. 

In our sole discretion, we may also use aggregated and other non-personal information as permitted by applicable laws. 

 
 

Sharing of Information

Our agents, vendors, consultants and other service providers (“service providers”) may have access to, or receive from us, your Personal Information/Personal Data, and other information about you, to carry out work on our behalf; however, we do not authorize our service providers to use your Personal Information/Personal Data for any purpose other than to provide this assistance. 

In addition, we may share Personal Information/Personal Data about you as follows: 

  • With our business partners, affiliates and other third parties for purposes of sending their own marketing. 

  • To the maximum extent permitted by applicable law, in response to i) subpoenas or other legal process or if in our good faith opinion such disclosure is required or permitted by law; or (ii) at the request of governmental authorities conducting an investigation; 

  • To defend the Terms of Service or other policies applicable to our Service; 

  • To protect the rights, property, life, health, security and safety of us or any third party; 

  • To the maximum extent permitted by applicable law, we may also use IP addresses, mobile device identifiers or any other information we collect to identify users, and may do so in cooperation with copyright owners, Internet service providers, wireless service providers or law enforcement agencies in our discretion. As permitted by applicable law, such disclosures may be carried out without notice to you; 

  • With our affiliates for their business purposes; 

  • Your redemption of digital coupons with our suppliers; 

  • In connection with, or during negotiations of, any proposed or actual merger, purchase, sale (including a liquidation, realization, foreclosure or repossession), lease, amalgamation or any other type of acquisition of all or any portion of Native Sun assets, financing, disposal, conveyance or transfer of all or a portion of our business to another company; 

  • To Third Party Services that interact with our Service, in connection with such interactions; 

  • For other purposes to the extent not prohibited by applicable law and not inconsistent with our statements disclosed elsewhere in this Privacy Notice, or at the time you provide your Personal Information/Personal Data; and with your consent or at your direction. 

  • In our sole discretion, we may also share aggregated and other non-personal information as permitted by applicable law. 


Third Party Services

The Service may contain hyperlinks to other websites or locations, including the career, gift card and online shopping sections of our Service, and plug-ins (e.g. Social Features discussed in the next section), third party Tracking Technologies and other third party applications and content made available on or via our Service, that are operated by third parties ("Third Party Service(s)"). We make no representations and accept no responsibility or liability regarding the policies or business practices of such Third Party Services and encourage you to familiarize yourself with their privacy policies before accessing them or otherwise providing them with your Personal Information/Personal Data. In some cases we and Third Party Services may each post terms and policies on a Third Party Service, in which case our terms and policies govern us and the Third Party Service operator’s terms and policies govern them. 

Except to the extent we combine information we receive from Third-Party Services with Personal Information/Personal Data we ourselves have collected via the Service, data obtained by us from a third party, even in association with the Service, is not subject to our limitations regarding Personal Information/Personal Data under this Privacy Notice, however such data remains subject to any restrictions imposed on us by the third party, if any. Otherwise, the information collected, stored, and shared by third parties remains subject to their privacy policies and practices, including whether they continue to share information with us, the types of information shared, and your choices on what is visible to others on Third Party Services. You should read the privacy notice of each Third Party Service as these Third Party Services may use their own cookies, web beacons and other Tracking Technology to independently collect information about you. In addition, these Third Party Services may solicit Personal Information/Personal Data from you. 


Social Features 

Certain functionality in connection with the Service is specifically designed to permit social and other interactions that you initiate between the Service and Third Party Services, including third party social networks (“Social Features”). Examples of Social Features include enabling you to transmit content to the Service from your account on a Third Party Service; to “like” or “share” our Service content to Third Party Services; to log-in to the Service using your username and password for a Third Party Service; and to otherwise connect our Service to a Third Party Service. 

If you choose to use Social Features, information you post or provide access to, including User Content, may be publicly displayed on our Service or by the provider of the Social Feature that you use. Similarly, if you post information on a third party platform, site, application or service that references our Service (e.g., by using a hashtag associated with Native Sun in a tweet or status update), your post may be published also on our Service, which will be treated as User Content. Also, both Native Sun and the third party may have access to certain information about you and your use of our Service and the Third Party Service. In addition, we may receive information about you if other users of a Third Party Service give us access to their profiles and you are one of their “connections,” or information about you is otherwise accessible through your “connections’” web pages, profile pages, or similar pages on the Third Party Service. 


Data Security

We take reasonable steps to have physical, electronic and procedural safeguards in place to help protect your Personal Information/Personal Data. This may include, in appropriate circumstances, use of Secure Socket Layer (SSL) encryption. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your Personal Information/Personal Data, we cannot guarantee or warrant the security of any information collected through our Service. 


Changes to this Privacy Notice

We may change this Privacy Notice from time to time. If we make changes, we will notify you by revising the date at the top of this Privacy Notice, and in some cases, we may provide you with additional notice (such as adding a statement to the homepages of our Service or sending you an email notification). Any changes will be effective immediately upon posting of the revised Privacy Notice and your continued use of the Service indicates your consent to the Privacy Notice then posted. If you do not agree, discontinue use of the Service and uninstall Service downloads and apps. We will not treat your Personal Information/Personal Data collected under a prior Privacy Notice in a materially different manner without your consent. We encourage you to review the Privacy Notice whenever you interact with us to stay informed about our information practices and the ways you can help protect your privacy. To the extent any provision of this Privacy Notice is found by a competent tribunal to be invalid or unenforceable, such provision shall be severed to the extent necessary for the remainder to be valid and enforceable.